Welcome to KIDLY Things for kids you'll love too

Delivery and returns

We know you're busy which is why we've tried to make Delivery & Returns as effortless as possible.

Delivery

Depending on how much you want to get your hands on your new goodies and where you live, there are a few ways we can get your stuff to you:

UK Mainland

UK Remote*

Standard

£3 (FREE OVER £25)

3-5 working days

£3 (FREE OVER £25)

3-5 working days

Premium

Order by 6:30pm Mon to Fri or by 3pm on Sunday

£6

Delivered Next Working Day**

£10

2-3 working days

Saturday

Order between 6:30pm Thu & 6:30pm Fri

£9

Not available

* Remote is N. Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands & Isle of Scilly.

** Working Days are Monday-Friday (excluding Bank Holidays).

Not available for oversized items.

Free Returns

You can return orders to us within 365 days for a full refund, including the original delivery cost if you’re returning the whole order. Please review ‘The big print’ below for further details.

There are three ways you can send stuff back to us:

Post Office drop-off

Hermes ParcelShop drop-off

Returns collection by Hermes

  • Arrange a collection from your home.
  • Returns take 7-10 working days to reach us.
  • Printer & your order number required. You can print your label here

The big print

  • Faulty or Incorrect Item or Received the Wrong Item? Let us know first & we’ll be able to help you better.
  • We can only accept returns that are unused & in their original packaging. We are not legally required to accept items which are personalised or which are sealed and not suitable for return due to health protection or hygiene, if the items become unsealed after delivery unless the items are defective or misdescribed.
  • If you’re returning only part of an order, we won’t be able to refund the original delivery charge, sorry.
  • You'll need to return your item/s using one of the pre-paid services described above to qualify for Free Returns. If you use another service and pay for it, we will not be able to refund the cost of returning the item to us. 😢
  • Please make sure you obtain a proof of postage receipt from whoever you leave your return parcel with. If your return doesn't reach us and you don't have proof you sent it back to us we won't be able to refund you. 🙈
  • Although our refund policy is much more generous than your legal right to return your order, we are required to inform you that you have a legal right to return faulty or misdescribed products and receive a full refund for the products. You also have a legal right to return your whole order to us and receive a full refund of the products which you ordered if you send the order back to us within the period of 14 days beginning the day after you received your order.
  • Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.