Welcome to KIDLY


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Delivery and returns

We know you’re busy which is why we’ve tried to make Delivery & Returns as effortless as possible.

Delivery

Depending on how much you want to get your hands on your new goodies, there are two ways we can get your stuff to you:

UK STANDARD - £4 (Free over £50)

  • Delivered within 3-4 working days.
  • Fully stalk-able with a tracking link.
  • Delivered by Hermes.

UK PREMIUM - £6

  • Order by 6.30pm Monday to Friday for Next Day Delivery.
  • Orders placed between 6.31pm Friday & Midnight on Sunday night will be delivered on Tuesday.
  • Check here to see if your postcode qualifies for Next Day Delivery.
  • Fully stalk-able with a tracking link.
  • Delivered by DPD.
  • One hour delivery window sent by SMS.

Free Returns

You can return orders to us within 365 days for a full refund, including the original delivery cost if you’re returning the whole order.

There are two ways you can send stuff back to us:

Return to store

  • Choose from 5500 drop-off points.
  • Find your drop-off point here.
  • Fully tracked back to our warehouse.
  • Your refund will be processed within 48 hours of receipt of your return.

Returns collection

  • Arrange for your return to be collected from your home.
  • Fully tracked back to our warehouse.
  • Your refund will be processed within 48 hours of receipt of your return.
  • This service requires a printer.

Click here to Book a Collection

The big print

  • Faulty or Incorrect Item or Received the Wrong Item? Let us know first & we’ll be able to help you better.
  • Please send your item/s unused & in their original packaging.
  • Any return received within 90 days will receive a full refund back to the original card, simple.
  • Any return received between 90-365 days will receive a credit to your KIDLY account.
  • If you’re returning only part of an order, we won’t be able to refund the original delivery charge, sorry.
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Our vision

Helping new parents find the best things for their kids & through their purchases support vulnerable children at home and abroad.

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