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Delivery and returns

We know you’re busy which is why we’ve tried to make Delivery & Returns as effortless as possible.

Delivery

Depending on how much you want to get your hands on your new goodies, there are two ways we can get your stuff to you:

UK STANDARD - £3 (Free over £20)

  • Delivered within 3-5 days.
  • Fully stalk-able with a tracking link.
  • Delivered by Hermes.

UK PREMIUM - £6 (FREE OVER £60)

  • Order by 6.30pm Monday to Friday for Next Working Day* Delivery.
  • Orders placed between 6.31pm Friday & Midnight on Sunday night will be delivered on Tuesday.
  • Check here to see if your postcode qualifies for Next Day Delivery.
  • Fully stalk-able with a tracking link.
  • Delivered by DPD.
  • One hour delivery window sent by SMS.

* Working Days are Monday-Friday, excluding Bank Holidays

UK SATURDAY - £8

  • Order between 6.30pm Thursday & 6.30pm Friday for Saturday Delivery.
  • Check here to see if your postcode qualifies for Next Day Delivery.
  • Fully stalk-able with a tracking link.
  • Delivered by DPD.
  • One hour delivery window sent by SMS.

Free Returns

You can return orders to us within 365 days for a full refund, including the original delivery cost if you’re returning the whole order.

There are three ways you can send stuff back to us:

Post Office drop-off

Hermes ParcelShop drop-off

Returns collection by Hermes

  • Arrange a collection from your home.
  • Returns take 7-10 working days to reach us.
  • Printer & your order number required. You can print your label here

The big print

  • Faulty or Incorrect Item or Received the Wrong Item? Let us know first & we’ll be able to help you better.
  • Please send your item/s unused & in their original packaging.
  • Any return received within 90 days will receive a full refund back to the original card, simple.
  • Any return received between 90-365 days will receive a credit to your KIDLY account.
  • If you’re returning only part of an order, we won’t be able to refund the original delivery charge, sorry.