Delivery & returns
We know you're busy which is why we've tried to make Delivery & Returns as effortless as possible.
Christmas Delivery & Returns
Here's our last order dates for receiving your goodies before Christmas.
Standard - Order by midnight on Tuesday 19th December.
Premium - Order by 2.30pm on Thursday 21st December.
Standard - Order by midnight on Sunday 17th December.
Depending on how much you want to get your hands on your new goodies and where you live, there are a few ways we can get your stuff to you:
£4.50 (FREE OVER £50)
3-5 working days
£4.50 (FREE OVER £50)
3-6 working days
Order by 2:30pm Monday to Sunday
Delivered Next Day**
2-3 working days
* Remote is N. Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands & Isle of Scilly.
** (excluding Bank Holidays).
† Not available for oversized items.
We are unable to deliver to British Overseas Territories, BFPO or PO Box addresses.
Enjoy Free Delivery All Year for just £12.
You are getting Free Delivery on every order to mainland UK with .
You can return orders to us within 365 days for a full refund.
Faulty item, or received the wrong item? Let us know first & we’ll be able to help you better.
We can only refund products that reach us in a perfect, unused and resellable condition, with all relevant tags and in the original packaging. So we appreciate you taking care to retain everything, including the outer box or wrapper, while deciding whether to keep your order. We’re sorry, but any item sent back with the return label stuck onto the product packaging isn’t resellable, therefore we can’t refund it.
Please note, if you return part of a multibuy, the multibuy offer is invalidated, and your refund will reflect you keeping the remaining item(s) at full price. For example, if you bought two £14 items in a 2 for £20 multibuy, and returned one, you would be refunded £6. (£20 - £14). We can help with exchanges; so if you need another size or colour, get in touch and we can help.
The quickest way to make a return & be refunded ASAP is by Royal Mail. You can either arrange a home collection or drop your parcel off at a Post Office, and you don’t need a printer.
- You’ll be refunded within 5 days of KIDLY receiving your return. Returns typically take 5 days to reach us.
- You can create a return here.
- Find your local Post Office here.
For larger items, we recommend Evri. Again, you can choose a home collection or drop off, and you don’t need a printer.
- You’ll be refunded within 5 days of KIDLY receiving your return. Returns typically take 10+ working days to reach us.
- You can arrange your return here (you’ll need your order number).
- Find your nearest Evri drop-off point here.
Please make sure you obtain a proof of postage receipt. If your return doesn't reach us, and you don't have proof you sent it back to us, we won't be able to refund you. 🙈